Frequently asked questions

If you can't find your answer here, do not hesitate to contact us.

1Where is your honey from?
Our honey is sourced exclusively from Greek beekeepers.
2Where are you located?
Our office location is 77 Camden Street Lower Dublin D02 XE80, Co. Dublin, Ireland.
3Do you have a retail store?
We are a startup company and currently we do not have a retail store, but you can buy our products online.
4Where can I buy your products?
You can buy our products online through our e-shop and soon from your local grocery store.
5 What if I have questions about your products?
For specific questions please send us an email at [email protected] and we will be happy to answer you!
6What do I do if my honey has crystalized?
All honey will naturally crystallize, given enough time. To get rid of unwanted crystals, submerge the bottle in warm water until they return to liquid form.
7What’s the difference between filtered and unfiltered honey?
Filtered honey has been filtered to the extent that all or most of the fine particles, pollen grains, air bubbles, or other materials normally found in suspension, have been removed. Strained (unfiltered) honey has been strained to the extent that most of the particles, including comb, propolis, or other defects normally found in honey have removed, however, grains of pollen, small air bubbles, and very fine particles would not be removed.
8If my honey has darkened, is it still safe to eat?
Over time the honey will darken and flavor will change but it will be safe to eat indefinitely. As it darkens, it may lose some flavor or become cloudy. As the honey becomes cloudy, you may even notice crystals in it. This will not make the honey unsafe as long as it has been stored properly. Honey stored in the refrigerator will crystallize more quickly.
9Why can’t I feed honey to babies under one year of age?
Babies under one year of age should not be given honey. Honey can, in extremely rare circumstances, contain a spore of a bacterium called clostridium botulinum. This can cause a rare form of food poisoning (botulism) in newborn babies.
10What is the best way to store honey?
Always store honey at room temperature and out of direct sunlight.
11Is your packaging BPA Free?
All of our products are packaged in safe, 100% BPA-free containers.
12I have questions about shipping
Please click here for more information.
13What payments methods are accepted?
At the moment we accept most major EU credit/debit cards online through payment gateway.
14Returns & Refunds
Please visit our Returns & Refunds policy page for more information.
15I have a business, can I buy large quantities?
Please make a request using our Wholesale enquiry form here.